Change of mind — 7 day cooling-off period
If you’re not sure an item is right for you, you may return it within 7 days of delivery, for any reason, under South Africa’s Electronic Communications and Transactions Act. To qualify:
- The item must be unused, in its original packaging, and in the condition you received it
- You cover the cost of return shipping
- Message us on WhatsApp to arrange the return before sending anything back
Faulty or defective items
If an item is faulty, not fit for its intended purpose, or not as described, you’re covered under the Consumer Protection Act for up to 6 months from delivery. You may choose a repair, replacement, or full refund — at no cost to you. This is your choice, not ours to decide for you.
Refunds
Once we’ve received and checked the returned item, we’ll process your refund within 7 business days, back to your original payment method. Refunds are given in cash/EFT if requested — we can’t force you to accept store credit instead.
How to start a return
Message us on WhatsApp at 084 765 6448 with your order number and reason for return, and we’ll confirm next steps.